PLACING AN ORDER

After you've placed your order and your payment and shipping details have been verified, you will receive an order confirmation by email. The items will be automatically kept on hold for you. Within 24 hours I will reply to you with a pro-forma which includes the ordered items and the custom calculated shipping costs. If you are buying under a company name please make sure your VAT / TVA number is filled out correctly. When receiving the proforma, the payment should be made into 7 working days. As soon payment is confirmed we will send the ordered item(s).

 

SHIPPING

All sold items are very well packed for transport. If the items need to be boxed we use plenty of bubble wrap and fill up the boxes to the top with polyester popcorn. For seafreight we offer crating as well. City Furniture works with several transport companies so we can find out the best price for your destination. When you prefer to ship with your own carrier, please specify the following information : carrier name, service and account. Afterwards we will send the weight and dimensions of the package. * Please note that the shipping includes only the ground floor. When the item(s) should be lifted on a different level, communication is needed before the item(s) are shipped out. Also this can increase the shipping cost.

 

PICK UP

If you wish to come by to pick up your order, or to view an article without obligation, you are most welcome in our warehouse in Ekeren. This is only possible by appointment. After all, there is a good chance that we are busy with deliveries and it would be annoying if you were in front of a closed door. So please notify us in advance. We are always available by e-mail and telephone from Monday to Saturday, from 8 am to 7 pm continuously.

 

INSURANCE

Every sold item that will be shipped out is insured for the price it is sold for and includes a tracking number. When shipped out, we send you the information that is needed to receive the package.

 

PAYMENTS

Credit card payments are accepted with paypal
Bank transfers

 

REFUND

When you are not satisfied with your purchased items, we are willing to offer you a refund. A claim must be made within 5 days after receiving the item(s). The refund will be only transferred after we have received the item(s) back in the same condition as when they were sent out. It is of most importance to us that our customers are completely satisfied with their purchases. Shipping and packing / crating costs are non-refundable. If you decide on a refund, shipping costs back to our warehouse are also non-refundable. Out of our experience we know that an open communication with our clients and partners will result in smooth and efficient transactions.

If you need further information, please don't hesitate to contact me, you can contact me by email or directly on 0032 479 .084. 266